Shipping Policy

Shipping Policy

At Pencil Grips Plus, we are committed to providing a seamless and reliable shipping experience for all our customers. Below are the details of our shipping process:

Processing Time

We aim to process and ship all orders from our Australia location within 5 business days of receiving cleared payment.

  • Business days are Monday to Friday, excluding public holidays in Western Australia.
  • Once your order is dispatched, you will receive a confirmation email with tracking details.

Shipping Methods

We use Australia Post for all domestic deliveries to ensure fast and reliable service. For international orders, we partner with trusted carriers to deliver your products worldwide.

Shipping Costs

  • Domestic Shipping (Australia):
    • Flat rate: $14.95 for orders under $200.
    • Free Shipping: Available for orders over $200.
    • Larger or bulk orders may incur a custom shipping fee. If this applies, we will contact you to confirm the cost before processing your order.
  • International Shipping (Worldwide):
    • Flat rate: $32.95 for all international orders.
    • Delivery times vary depending on the destination country.
    • Please note: International customers are responsible for any customs duties, taxes, or fees that may apply in their country.

Stock Availability

We strive to maintain accurate stock levels to ensure timely delivery. However, in rare cases, an item may be temporarily unavailable.

  • If this occurs, we reserve the right to hold your shipment until the item becomes available.
  • If a significant delay is expected, we will contact you promptly to provide updates and discuss alternative options.

Delivery Delays

While we work hard to ensure timely delivery, delays may occur due to factors beyond our control, such as postal service disruptions, customs processing, or public holidays. If you experience any issues with your delivery, please contact us at contact@pencilgripsplus.com.au.