Privacy Policy

Last Updated: 1st April 2025

At Pencil Grips Plus, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and manage your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information, including:

  • Name, email address, phone number, shipping address, and billing address.
  • Payment details when you:
    • Place an order on our website (www.pencilgripsplus.com.au).
    • Create an account.
    • Contact us with inquiries.
    • Subscribe to our marketing communications.

2. How We Use Your Information

Your personal information is used for purposes such as:

  • Processing and fulfilling your orders.
  • Shipping your purchases.
  • Communicating with you about your orders or inquiries.
  • Providing customer service and support.
  • Sending marketing communications, including emails or text messages about products, promotions, and news that may interest you.

3. Marketing Communications & Opting Out

By providing your email address or phone number, you consent to receive marketing communications from us.

  • Opt-Out: You can unsubscribe from these communications at any time using the provided mechanisms (e.g., an 'unsubscribe' link in emails or instructions in text messages).
  • Unsubscribe Issues: If you encounter issues unsubscribing, contact us at admin@pencilgripsplus.com.au, and we will manually process your request.

4. Disclosure of Information

We may disclose your personal information to third parties when necessary for business operations, such as:

  • Shipping carriers (e.g., Australia Post) to deliver your order.
  • Payment processors to facilitate payments.
  • Service providers, including schools, therapists, and NDIS supports.
  • Marketing platforms to send communications.

We do not sell your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

  • We use third-party services to enhance data security.
  • However, we cannot fully guarantee the security of your data.

6. Access & Correction

You have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to your personal information.

To make a request, please contact us using the details below.

7. Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: