Returns & Exchanges Policy
At Pencil Grips Plus, we value customer satisfaction and aim to provide a fair and transparent returns process. Please review our policy below:
Change of Mind or Incorrect Selection
Please choose your products carefully.
- We do not offer refunds or exchanges for change of mind or if you have selected the wrong product for your needs.
- To ensure you make the right choice, we encourage you to read product descriptions thoroughly or contact us with any questions before purchasing.
Faulty or Damaged Goods
Your rights under the Australian Consumer Law are fully protected. If you receive a product that is:
- Faulty
- Damaged
- Not fit for its intended purpose
- Does not match the description on our website
Please contact us immediately at contact@pencilgripsplus.com.au with:
- Details of the issue.
- Proof of purchase (e.g., receipt or order confirmation).
We will assess the situation and provide a remedy, such as a replacement, repair, or refund, in line with Australian Consumer Law.
Return Process for Faulty Goods
If your return is approved under consumer guarantees, we will provide detailed instructions on how to return the item to us.
- Once the item is received and inspected, we will process the agreed remedy (replacement, repair, or refund).
- Please note: Return shipping costs for faulty goods will be covered by us.