FAQ
General Queries
How can we contact you?
Email: admin@pencilgripsplus.com.au
Pricing?
All prices are listed in Australian Dollars. All prices quoted on the website include 10% GST.
Pencil Grips Plus reserves the right to change prices without notice. Wholesaler or bulk purchases accounts are also welcome. Please contact us direct.
What payment methods do you accept?
PayPal, credit card, bank transfer and Purchase Orders via the website. It is very easy and secure, and this payment method is instant. You do not need to have an account with PAYPAL to pay via credit card.
We also accept credit card payments over the phone and Business / School accounts.
Do you accept School, Health & Government Department Purchase Orders?
Yes. Please email a scanned copy of your purchase order form directly to admin@pencilgripsplus.com.au
Products will then be sent with an invoice for payment via EFT, cheque or credit card. A 14 day payment term is the usual agreement.
Can we be a distributor of your products?
Yes. Please contact us via email on admin@pencilgripsplus.com.au, We do offer discount prices for businesses interested in being a distributor for us.
What happens if my item is out of stock?
From time to time, things will be out of stock. Should this happen, we will contact you immediately and notify you of this. You will be given the opportunity to cancel your order, choose an alternate product, or we can back-order your item. In the event that more than one item is ordered, the items in-stock will be dispatched to you, and the back-ordered item(s) shipped once we have received them, at our own expense.
Returns and Exchanges
If you are in anyway unhappy with your purchase, you may return/exchange the item/s under the following conditions:
- All product(s) must be returned within fourteen (14) days of receipt.
- The product(s) must be as new, i.e.: unused, undamaged and in their original packaging.
- Email Pencil Grips Plus: admin@pencilgripsplus.com.au with the following details at hand: Your Name, Invoice Number, Product Name, Reason for Return and Request for Replacement, Exchange or Refund.
- You will then be given authorization details for the return.
- Post the product(s) via a trackable method.
Please note: Postage/shipping and handling of products is not refundable unless product is considered faulty.
Our return policy does not apply if the product(s) have been used or damaged. We reserve the right to refuse a return on any product that does not meet these requirements.
Delivery Information
What are the normal delivery times within Australia?
At Pencil Grips Plus our goal is to have orders packaged and sent within 3 business days of payment being received. You will be contacted via email to confirm when your products have been sent and/or if there will be any delays getting your products out within the 3 days.
All orders are shipped via Australia Post with a tracking number. In most cases a signature is required upon delivery. If no one is at home to accept the delivery, the parcel will be taken to your nearest depot or post office and will await your collection. A card will be left at your premises informing you of the situation.
Delivery times can vary anywhere from 1 day to up to 14 days depending on the location within Australia. We will always email you to confirm the products have been dispatched.
** Please note we will always do our best to ensure your order is delivered on time but we are not responsible for any delays in delivery once items have left us, however we will do our utmost to locate the items. Please contact us if you have not received your order within 14 days of our shipment confirmation email.
What are the postage and handling costs within Australia?
Our postage and handling costs are based on the value of your order. Occasionally additional postage is required on large, bulky objects such as the Slopeboards and/or if the item/s are being sent to a remote location or overseas. You will be contacted via phone or email to discuss any additional costs.
Order Value P&H Costs
Under $10 = $7.50
$10-$40 = $10.00
$40 – $70 = $14.00
$70 – $150 = $24.00
$150+ = $30.00
Your shipping costs are shown at the check out. You can proceed through the checkout to confirm postage costs without placing your order. The very last order process is to confirm or decline placement of your order.
Do you deliver overseas?
Yes. Postage for orders outside Australia needs to be calculated separately based on Australia Post international rates. For this reason the checkout process allows us to receive your order without taking payment details. We will e-mail you with the cost of shipping for approval. Upon your confirmation we will contact you to arrange payment. Please feel free to e-mail or call to inquire about international freight costs.